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Help and Support

The Computing Services Group (CSG) provides help and support for college members.  These services are intended to help users with all computing related services and to connect users with the appropriate resources and support staff.

A brief description of each service is provided below.  

Use the context sensitive navigation on the left to get more information about each service, or use the detailed descriptions below:

 

Support Staff

Technical support for desktop computers, laptops, college owned portable devices and attached hardware and software is provided by the staff of the CSG on a departmental basis.

University IT Services

Cornell's Computing IT services provides hundreds of technologies and resources for students, faculty and staff. 

Helpdesk

Submit a ticket to the helpdesk for assistance with computer, web and media related services.

Computer Use Policies

Information regarding computer use policies and support, including general support information, services and equipment types offered, and limitations of support provided by CSG.

Symantec Endpoint Protection (SEP)

Symantec Endpoint Protection software is the antivirus software used by the college.